Frequently Asked Questions



 

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ORDERING:

Q: Can I order blank signs?

Q: My size sign is not listed. How can I order them?

Q: Is there a minimum order?

Q: When is my credit card charged?

Q: How much is shipping?

Q: Why is there a setup/layout fee?

Q: Is your site secure?

 

PRODUCTS:

Q. Can I suggest a design or theme for your catalog?

Q: What is the standard size sign used in mall sign holders?

Q: Can I order signs that allow me to change the copy?

 

MY ORDER:

Q: My event date changed! Can I change the copy on signs I have already received from you?


Q. Can I suggest a design or theme for your catalog?

A. Yes! Please call or email us.

 

Q: Can I order blank signs?

A: Yes! We are happy to offer our designs pre-printed for your own, later customization. There is no discount for ordering un-customized signs.


Q: Is there a minimum order?

A: Generally speaking, no. Most printed products do not have a minimum order, however all printed products have a minimum quantity to avoid a setup fee. Please see item descriptions for more information. Gift-with-purchase and incentive items may have a minimum quantity required.


Q: What is the standard size sign used in mall sign holders?

A: The most common size is 22 by 28 inches. This is standard poster board size. HMC Display, one of the leading sign holder manufacturers, also offers other standardized sizes. Therefore, we offer our Deluxe Posters in all their standard sizes. When ordering posters online, you will be required to select your size from a drop-down list.


Q: My size sign is not listed. How can I order them?

A: There are two methods. In first method you may simply order you desired design as a 22x28 Deluxe Poster and specify in the comments section on the order form what size you need. If you would like an estimate for your custom size prior to production, please indicate so in the comment section (note that using method one will provide an automatic order total that will not be accurate). The second method is to use the custom sign order form and specify your size and the design number you have selected. In using either method, your actual order total will be based as a Deluxe design printing at your specified size.


Q: Can I order signs that allow me to change the copy?

A: Yes! In our HARDWARE section we offer "Poster Pockets" in various sizes. Poster Pockets allow you to drop in your own printed plain paper into an optically clear PVC pocket that has been adhered to the poster. These are heavy duty and are MUCH more durable and attractive than a standard sheet protector. The most common size for use on 22x28 posters is the 11x17 Poster Pocket.

If you intend or order signs with pockets, specify what size you will be using in the comments section of the customization and we will include an outline in your proof showing the location of the pocket.


Q: Can I change the copy on signs I already had printed?

A: Yes! We can print a snipe to cover just about any section of a sign that your desire. If you ordered the original sign to be sniped from us, let us know what area you need the snipe to cover and it what the snipe needs to say. You will be provided with an E-Proof just like on any other sign order. Snipes are laminated prints with an adhesive back. Their finish matches our Deluxe Posters. To order, please use the custom order page.


Q: When is my credit card charged?

A: Your credit card will not be charged until your order is shipped, however, your available credit may be reduced by pre-authorization of the order amount once your order is received. Certain items may require prepayment and will be charged upon order receipt.


Q: How much is shipping?

A: Please visit the shipping and delivery page for complete details.


Q: Why is there a setup/layout fee?

A: All Deluxe Printed Products have a setup fee for each layout required for producing your order. Setup fees are waived with larger quantity orders and are item specific. Setup and layout fees cover our costs of producing your layout and proofs. Setup fees will still be charged to canceled orders if a proof has been produced. Please view the terms page for more information.

 

Q: Is your site secure?

A: Yes!. Our servers and site and use SSL encryption and are certified by Thawte. Your full credit card information is never stored on our servers and is always encrypted during transmission.

 


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Raleigh Big Prints & Cybergraph Advertising
    Large format printing. Offering large format full color printing services in Raleigh, North Carolina. Shipping nationwide. Our printing equipment includes large format eco-solvent printers, flatbed printers, laminators and color laser printers. Large format digital printing, poster printing, banner printing, full color banners, outdoor banners, outdoor posters, printed advesive vinyl, car and truck wraps, coroplast printing, direct printing to sintra and pvc, direct print foam board and many more substrates. Trade discounts to agencies and resellers.